MvixUSA is committed to providing superior products and service to its customers. If you are not completely satisfied, contact us and we will make it right for you. Guaranteed!
Our 100% Satisfaction Gaurantee applies to the following situations:
- Purchase Satisfaction: If, for any reason, your order does not arrive in perfect condition or you are not completely satisfied with any of our products - simply return it within 30-days of the invoice date for a refund. All unopened returns receive a complete 100% refund. (sorry, shipping costs are non-refundable). All returned or exchanged items must be in their original box and include packing material, manuals and all accessories.
- Product Compatibility Satisfaction: MvixUSA gaurantees usage and compatibility satisfaction with its product. We gaurantee that Mvix products are compatible with all systems, codecs, and formats as per their technical specifications. e.g. If the product specification states VOB format compatibility, we provide you with a test VOB file to "prove/illustrate" this feature. Our 100% satisfaction guarantee posits that if we are unable to "prove" a satisfactory performance of the product with a test file, we refund 100% of the purchase price !
Mvix Products are known worldwide for their extensive compatibility and flexibility. Given this characteristic, we always run the risk of forming unrealistic expectations. We put considerable effort in providing the correct information, so as to form accurate impression about our products and their features.
Given the large number of encoding formats and procedures in the world, it is unreasonable to expect any device to support thousands of non-standard encoding formats (even though all of them may be called "Xvid"). MvixUSA limits its guarantee against usage of such non-standard encoded files.
We, at MvixUSA, work hard everyday to make your purchase experience and product usage pleasurable. We ensure your complete satisfaction along with a full 1-yr manufacturer's warranty.
