 | What is meant by your 100% Satisfaction Gaurantee? |  |
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MvixUSA is committed to providing superior products and service to its customers. If you are not completely satisfied, contact us and we will make it right for you. Guaranteed!
Our 100% Satisfaction Gaurantee applies to the following situatio |
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| How can I return the product? | |
| Mvix (USA), Inc. wants you to be fully satisfied with your purchase. For that reason, we accept items returned within 30 days from date of receipt. A full purchase price refund will be given for unopened products. O |
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| How do I file a warranty claim? | |
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To file for a warranty claim, please be sure to have your order number, model no. and date of purchase. Warranty requests cannot be processed without proof of date of purchase.
To send your product for warranty service, kindly |
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| What kind of warranty do your products have? | |
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All our products and brands are covered under a standard 1-Year Manufacturer's Warranty on parts and labor.
As part of our warranty policy, we will repair or exchange a damaged product purchased from us.
Your warranty does not cover the |
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| Who provides warranty on Bundled Hard Disk Drives (HDDs)? |  |
| All support and warranty on our Bundled Hard Disk Drives are provided directly by the HDD manufacturer. If you have purchased the HDD from us, the HDD is covered under the standard manufacturer's warranty. Please contact the manufacturer about the length |
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| How does the RMA (Return Material Authorization) Process work? | |
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All products being returned for technical or warranty service require an RMA. To acquire an RMA number, please contact our Customer Support. Mvix Customer Support will review your request and issue an RMA number via email.When you have receive |
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| What is the Credit Card Refunds Verification Process? | |
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If you are returning a product for a refund, have successfully opened an RMA and understand the Terms and Conditions of our Warranty & Return |
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