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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Articles |  |
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 | LCD Screen displays |  |
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If your MX-760HD or MX-780HD shows "Loading..." on the LCD screen and then powers off this is due to incorrect jumper cable settings on your hard disk drive. If your hard drive jumper pin is set to "Master", switch it to "Slave |
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| Factory Reset Procedure |  |
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NOTE: Factory reset will reset all of your networking and other settings. Once a factory reset is performed we recommend that you check your firmware version and upgrade to the latest firmware if necessary. |
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| JPEGs Troubleshooting on the MX-760HD | |
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Progressive
interlacing on JPEGs can cause issues with the MX-760HD. Interlaced JPEGs may be skipped in a
slideshow due to slow loading time and we recommend you save these
types of JPEGs to a non-progressive interlaced format. You can |
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| Windows XP does not assign a drive letter to Mvix (HDD)!? | |
| It is important to note that when you attach a new Hard Drive to any External Enclosure (like Mvix), you have to make sure to |
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| Mvix output is Black and White!? I cannot view any picture in Color? | |
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This is a common problem associated with the Television Broadcast Standards compatibility.
You would notice B&W pictures or video, If you TV runs on PAL and the AV channel is running on NTSC, or vice-versa.
To troubleshoot, go to the |
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| I am unable to connect the Mvix player at USB2.0 speeds? | |
| USB Speeds can vary due to variety of reasons:
Please ensure that you have the latest Service Packs installed on your Windows Operating System (e.g. SP4 for Win2K, SP2 for WiXP, etc)
Please check that you are using a USB 2.0 compati |
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| My Mvix says File format not supported. How to tell if it is defective. | |
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If the Mvix player fails to play a certain media file, one of the following is a likely cause:
Media Format is not supported by Mvix Player.
Please check Mvix specifications
Your Media file is corrupted or has |
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| My PC does not recognize the Mvix or the HDD within it? | |
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Based on our historical data of technical support requests, USB connectivity and PC recognition problems are caused primarily by either of the following issues:
Please ensure that you have physically installed, formatted and partitioned the |
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| My XviD Video does not play or does not FF or RR etc. | |
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This is a common occurance with Xvid files encoded using a OpenDML standard. (Alternatively, and less likely, the AVI index, or video header, or audio header can be corrupt)At this time, none of the stand-alone, HDD-based media players are a |
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| The Video Jumps to first screen when I Fast Forward ! | |
| We find that the problem is with certain types of DivX files which use single keyframes.
DivX and other MPEG formats compress movies using keyframes and reference fram |
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| I cannot play DivX, XviD, or MPEG Files or the Video freezes while playing? | |
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The most common reason that digital videos/movies don't work is because some of the frames are corrupted, invalid or improperly encoded. Some downloaded movies may not work due to incomplete downloaded file. To find out if a movie is incomplete you shou |
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| I am unable to play AVI files larger than 2GB Size? | |
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Such a problem is related to limitations of the Video-for-Windows system. the 2GB file size limit is hard wired into some of the code for the Microsoft Video for Windows.This phenomenon is commonly found with Video files (larger than 2GB) en |
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| I accidentally changed my video output settings and now I cant see anything on TV? | |
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Simply use the following steps to change your Video output Settings on your Mvix player. Turn On your TV and set the channel to the video input connected to Mvix player. (It is channel 3 / 4 or Auxillary Channel, please refer to yo |
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| My Mvix (4000U or 5000U) player is having trouble recognizing the new firmware? | |
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Certain old version Mvix players may have trouble recognizing new firmwares being launched by us. Before attempting anything else, kindly ensure you have the correct firmware (for the model of Mvix player that you have). * P |
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| Mvix shows Invalid Firmware File when trying to update the firmware. | |
| If you Mvix player displays "Invalid Firmware file", please download the firmware again, unzip it and transfer to the Mvix-HDD. Try Updating the firmware again. |
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| My Subtitle File is not Synchronized or Wont Play At All? | |
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Before attempting any troubleshooting, kindly ensure that the Subtitle option is enabled in your Mvix Setup Menu. A subtitle file (in most cases) is a plain txt file that has and needs a specific ordered structure to work with video files. T |
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| Cypress At2LP RC58 driver problem | |
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On occasion, when connecting your Mvix Media Center to your PC, you may receive an error message stating that the computer needs a driver called "Cypress At2LP RC58." This is error is seen in a small number of PCs running Windows XP Operati |
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| NDAS Stops working after a Firmware Upgrade on my Mvix MX-760HD or MX-780HD | |
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This guide provides step-by-step instructions on how to re-enable NDAS after flashing a firmware update.
Steps:
Turn ON your Mvix Media Center and navigate (using your remote) to the SETUP Menu, and then |
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| How do I use WPA2 with my Mvix MX 760/780HD? | |
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This guide provides step-by-step instructions on how to fix issues with WPA/WPA2 and your Mvix HD-760HD /HD-780HD
Required Software: None
Purpose: How to fix connectivity issues with WPA/WPA2 and |
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