For any number of reasons, some online orders placed on our MvixSTORE do not receive Automated Approvals from our Order Processing Department. Our Order processing department follows a standard operating procedure to identify orders for manual verification. Order Verification is performed to reduce any online/international fraud and provide a safe and enjoyable shopping experience for our all customers.
As per the Terms and Conditions of our MvixSTORE, we obtain manual credit card verifications under the following circumstances:
Kindly note that we ship to the billing address of the credit card used or an alternate ship to address on file with your credit card company. Please call your credit card customer service and request them to list the shipping address you want to receive products purchased on the internet as your "alternate ship to address".
If you would like to send the purchase as a gift and the shipping address is not registered with your credit card
company, kindly call us TOLL FREE: (866) 310 4923 before placing an order. |
For all of our International customers, and certain Domestic customers, we require images of their Credit Card and Credit Card Billing information to our Order Processing Department before their first Order can be processed. You can download, complete and fax us (TOLL FREE: 1-866 614-3880) this CREDIT CARD VERIFICATION FORM , along with a copy of the FRONT and BACK of your credit card to help us process you order.
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Obtain a Photocopy, Scan or Digital Photo of: |
- The front and back of your Credit Card. Conceal the CVV2 Code and 7 or 8 digits of your Credit Card number on both the front and back for Security.
- Your Credit Card Billing Statement with your Biling Address and the company's letterhead clearly visible.
Alternatively, you can send us a copy of your Driver's License.
- Example image: FRONT and BACK
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Submit the Completed Order Verification Form, Credit Card Scans and Billing Information to our Verification Department: |
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We will notify you via Email when your MvixSTORE order has been Verified.
All Future Orders with that Credit Card will process as normal and you will NOT need to re-verify that Card each time you place an Order.
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If we do not hear from you within 3-business days, we normally cancel the order and refund the payment made, so that to allow you to place another order with the required information.
Rest assured, we value your privacy. All the above information is removed and adequately destroyed from our records within 1-week from the day of verification.
Please contact our Customer Service Department at TOLL FREE: 1-866 310-4923 (M-F 9am to 5pm EST) or at orders@mvixusa.com, if you have any questions.
