How do I seek Technical Support from MvixUSA? - Mvix Support Center: Technical Support, FAQ, Troubleshooting, Returns and Help

09 Feb 2012

Support Center » Knowledgebase » How do I seek Technical Support from MvixUSA?

	How do I seek Technical Support from MvixUSA?

Solution MvixUSA offers are THREE-layered support system:

* Knowledgebase Articles: A database of Frequently-asked Questions
* Helpdesk Support Ticket System: Technical Support Tickets.
* Phone-Support: Technical Support via 866.310.4923 xtn 702

When looking for technical support from MvixUSA, you may want to start your search from the knowledgebase articles. If you do not find an answer to your question, we invite you to open a Helpdesk Support Ticket.

You can also call in for Technical Support at 866.310.4923 xtn 2. Before you call in, kindly open a support ticket and provide the Support Ticket ID to the support staff. Unfortunately, our support staff cannot handle technical support calls/requests without a support ticket ID (from the Mvix Support Center).

Here is some information relating to support tickets and queries:

Where can I submit one?

Tickets can be submitted HERE.

What should I include?

You should include your full name, order number, place of purchase and model no in each ticket.
Tickets without the complete information will not be answered.

How long will I have to wait to receive my answer?

We aim to answer all tickets within 48 hours, but usually answer them within 24 hours. Tickets without complete information as stated above will be closed automatically.

What happens when my query is answered?

Once we reply - an automated email is sent to the email address provided
Automated emails can get trapped in Over-aggressive Spam or Junk mail folders - you need to regularly check these if you have submitted a ticket recently.
You should also note - AOL sometimes stops them altogether.

The Support Team is here to answer your queries quickly and informatively. Kindly rest assured that you have our utmost attention and we will do everything in our power to resolve the issues. You can always view your existing tickets to see the progress of your request or what department your ticket has been assigned to.

KINDLY NOTE: As per our contractual obligation, we only provide technical support to customers residing in US or Canada.

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Created On:

18 Jan 2007 04:13 PM