How do I seek Technical Support & Service from Mvix?
Posted by - NA - on 18 January 2007 04:13 PM
Mvix offers are THREE-layered support system:
Technical support for all Mvix products is provided via our online support center. When seeking technical support from Mvix, you can start via a search from the knowledgebase articles. Our knowledge-base is a comprehensive repository of the most frequent questions and solutions to those questions and other problems. It provides a searchable database of tutorials, troubleshooting tips and helpful guides ! If you do not find an answer to your question, we invite you to open a Helpdesk Support Ticket.
We also offer a Premium Support platform for mission critical projects and high-demand product applications. (Details)
Here is some information relating to support tickets and queries:
Where can I submit one?
What should I include?
How long will I have to wait to receive my answer?
What happens when my query is answered?
Kindly rest assured that you have our utmost attention and we will do everything in our power to resolve the issues. You can always view your existing tickets to see the progress of your request or what department your ticket has been assigned to.