What is Premium Support and how does it work?
Posted by Mark H. | Mvix Support Team on 12 February 2013 02:16 PM
At Mvix, we believe that complete support is an essential element of customer success and a critical enabler of high system availability, operational efficiency, and continuous business innovation. We are committed to providing a support program that offers high-value and cost-effective options for our customers. Our Premium Support Program provides mission critical support services for complex and enterprise-scale deployments of our solutions.
The Premium Support plan, designed for high-demand projects, provides unlimited-incident worldwide support for all our products. Available at the time of product purchase or within 30-days of purchase, Premium Support plan is offered on a per device basis. Premium Support plans are valid for 12 months.
How does it work?
Defective Products and Cross-shipped Exchanges