SUPPORT

Mvix Support Center provides timely and expert assistance to its customers across the world via two support options:

1. Standard Support: Included with purchase of any Mvix product. Standard support is available for a period of one year from the date of purchase. This option provides technical support via web-based tickets.
2. Premium Support: It is the highest possible level of support available for Mvix projects. Premium Support complements and extends existing standard technical support option by providing a focused and more responsive assistance for mission critical installations.

• Premium Support Fee (as quoted) is per device per month basis, paid annually. Premium Support fee is non-refundable and non-transferrable. Total Support Fee is calculated across all devices for a period of 1-year, renewable at the end of the contract end-date.
• Premium Support agreements are valid for 12 months. Premium support plans must be purchased within 30-days of purchase of the product.
• All requests for Premium Support should be requested via the web-based support portal located at: ww.mvixusa.com/support
• Estimated Response Times for premium support are best estimates and cannot be guaranteed. The response time guarantee only applies for the initial response where best effort will be made to provide the solution to the issue.
• The Premium support service is offered as a “best efforts” service and without warranty. There is no guarantee that the issue reported would be resolved within the response time specified.
• All defective products to be returned within 30-days of issuance of cross-shipped order.
• Premium support contracts can be canceled at any time. All such cancellations incur an early termination penalty of 50% of the total premium support plan.