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Mvix gladly accepts orders from almost all countries and locations around the globe. Available product lines, shipping rates and fees may vary depending on the delivery address for your order. To see the shipping rate information specific to your order's destination, add the item to your cart ...

You have to pay sales tax if you are located in the State of Virginia (VA). All shipping addresses located in the State of Virginia are subject to the current sales tax rate of 5% (as of 9/5/2005).

In most cases, MvixSTORE will ship all of the orders within 24-48 business hours. Web orders placed on Saturday, Sunday, and holidays will be processed the next business day. We do not ship orders on Saturday or any national holiday. Orders with different billing and shipping addresses may be d...

Yes, we do offer FREE shipping on select products (as advertised on products page) purchased from our MvixSTORE All our orders (except accessories) are shipped via Fedex, TNT, UPS or USPS with online tracking. For Shipping Policies and Tracking Information: FEDEX: www.fedex.com ...

If you have made a mistake or would like to change any items from your order, please contact our customer service department at sales@mvixusa.com or (866) 310 4923. Kindly note that orders cannot be changed once processed. Please be sure to include your order number, name, and telephone numb...

Mvix (USA), Inc. wants you to be fully satisfied with your purchase. For that reason, we accept items returned within 30 days from date of receipt. A full purchase price refund will be given for unopened products. Opened products will receive a refund of the product cost minus a 25% restocking fe...

To file for a warranty claim, please be sure to have your order number, model no. and date of purchase. Warranty requests cannot be processed without proof of date of purchase. To send your product for warranty service, kindly contact our Support Team and request an RMA (Return Material Auth...

All our products and brands are covered under a standard 1-Year Manufacturer's Warranty on parts and labor. As part of our warranty policy, we will repair or exchange a damaged product purchased from us. Your warranty does not cover the following: Shipping charges to return defective ...

All support and warranty on our Bundled Hard Disk Drives are provided directly by the HDD manufacturer. If you have purchased the HDD from us, the HDD is covered under the standard manufacturer's warranty. Please contact the manufacturer about the length of warranty coverage. HDD manufacturers ex...

Unfortunately, we do not support Walk-In pickups. Our existing warehouse does not support In-Person Order Processing. All our orders are sold via our Online Store and are shipped within 24-business hrs to any location within United States. And best of all SHIPPING IS FREE !! Simply place...

Please feel free to open a SUPPORT TICKET if you would like to get in touch with our customer service.  Our Chantilly office is primarily our administrative HQs and wholesale distribution outlet. If you would want to meet with us personally, kindly send us an email to setup an appointme...

All products being returned for technical or warranty service require an RMA. To acquire an RMA number, please contact our Customer Support. Mvix Customer Support will review your request and issue an RMA number via email.When you have received your RMA number, return the product to the followi...

In order to provide flexibility and scalability of use, Mvix Media Players are being provided WITHOUT an installed HDDs. While there are many factors that contribute to this policy, the three key reasons are:Time Constraints: Installing, Formatting and Partitioning HDDs is a time consuming (and...

We accept all forms of Credit Card and Direct Payments via PAYPAL.We primarily accept credit card payments, processed through Authorize.net.  Alternatively you can use PayPal to process your payment:PayPal is one of the safest, most widely accepted ways to pay for your purchases on the Interne...

Please note that we follow some strict guidelines to protect our customers and others. Here is our standard operating procedure with respect to Shipping versus Billing Address Issue: We ship to the billing address of the credit card used or an alternate ship to address on file with your credit...

For any number of reasons, some online orders placed on our MvixSTORE do not receive Automated Approvals from our Order Processing Department. Our Order processing department follows a standard operating procedure to identify orders for manual verification. Order Verification is performed t...

If you are returning a product for a refund, have successfully opened an RMA and understand the Terms and Conditions of our Warranty & Returns, we may require that you to fill out our Credit Card Refund Form in order to process your refund. For security reasons, our online store flushes out...

MvixUSA offers are TWO-layered support system: * Knowledgebase Articles: A database of Frequently-asked Questions * Helpdesk Support Ticket System: Technical Support Tickets.Technical support for all Mvix products is provided via our online support center.  When looking for technical supp...

In most cases, we ship all orders within 24-48 hrs. Unless otherwise indicated, all orders are shipped via Standard Shipping services. As soon as the package is readied for carrier pickup, a shipping confirmation email is sent to your MvixSTORE registered email address. This shipping confirmati...

MvixUSA is committed to providing superior products and service to its customers. If you are not completely satisfied, contact us and we will make it right for you. Guaranteed! Our 100% Satisfaction Gaurantee applies to the following situations: Purchase Satisfaction: If, for any reason, yo...

This guide provides step-by-step instructions on converting cvid codec avi files into Divx avi's which will be playable on your MVIX Media Player. The cvid codec was created by a company named Cinepak, and is found in some older avi files. This codec was also included inolder versions of Qui...

This guide provides step-by-step instructions on converting a PowerPoint slide presentation into a series of jpg's, one per slide, which you can then view on your Mvix player. This does require a licensed version of PowerPoint which is included in Microsoft's Office suite.REQUIRED SOFTWARE:1. M...

This guide provides step-by-step instructions on how format the hardrive in your Mvix Ultio. Purpose: To show how to format the harddrive in your Mvix Ultio.WARNING:  It is important that you do not have a external USB Drive/Thumb drive with any Mvix Ultio modules connected.  Doing so, could...

NOTE: This reset and flash will reset all of your networking and other settings. Mvix (MX-800HD) Ultio Media Center:1st Process:1.  Press and hold the power button for 5 seconds.2.  Plug in the USB drive with firmware (firmware only)3.  Release the power button and the unit should boot to loa...

Notice for using your Mvix Ultio and Mvix Ultio Pro to connect to UPnP Server's and play back content streamed from such Servers. The ability to connect to these content services (like Hulu, Netflix etc) is dependent on the UPnP server software (like PlayON or Tversi...

How do I create a display template / layout for Mvix HDPro Signage display? The first thing you'll want to do once you've obtained your content is to create a layout for your campaign. The MvixVue CMS gives you all the flexibility you need to create any number of signage arrangements. You can ...

This guide provides step-by-step instructions on how to setup file sharing on Windows 7 for the Mvix Ultio and Ultio Pro. Purpose : Show the steps to setup Windows file sharing in Windows 7. Steps: Go to Start -> Control Panel....

Mvix Ceeno can also be configured to play a playlist via the Independent Mode. During Independent mode operations, the media player does not require any network connectivity for operations and content updating. The independent mode allows the following functionalities: Auto-Power On: Th...

Mvix Ceeno allows users to manage advanced and flexible playlist schedule. Signage Administrator can program multiple playlist files with a variety of date range and weekday choices. The Mvix Signage Player will check its internal time clock and <filename>.sch file to download the specifi...

 This guide provides step-by-step instructions on how to setup your own Playlist on the Mvix Ceeno Digital Signage PlayerPurpose : Show the steps to setup a Playlist on the Mvix Ceeno.Steps: Ensure that you have added your Ceeno player to your group. In our example the player is named Temp.Next...

This guide provides step-by-step instructions on how to setup your Mvix Ceeno Digital Signage Player to update and play content remotely via a FTP server. Purpose : Show the steps to setup a Mvix Ceeno to update and playback content from an FTP server. Steps: ...

This guide provides step-by-step instructions on how to setup your Mvix Ceeno Digital Signage Player to update and play content remotely via a HTTP Web server. Purpose : Show the steps to setup a Mvix Ceeno to update and playback content from an HTTP Web server. St...

iCatSignage is a free, web-based content administration tool that allows Mvix Ceeno Signage users to manage and control their content remotely, using any standard web-browser. This free application is hosted by Mvix on its own servers and is provided as a service to all users of Mvix Ceeno Di...

The Mvix Ceeno allows users to easily play PowerPoint files as either - a slideshow or animated video format. If the Powerpoint file contains animations and fancy transitions, you may want to convert it into high definition video for playback on your Mvix Ceeno. The video will preserve all anim...

This guide provides step-by-step instructions on how to setup your Mvix Primus Digital Signage Player. Purpose : Show the steps to setup a Mvix Primus Digital Signage player, ensure the player has been added to the count, and update/add a player to your account.NOTE:  It is reco...

This guide provides step-by-step instructions on how to upload Movies, Images, Web Images, and Background content to the Mvix Primus Web-Application Content Management System. Purpose : Show the steps to upload Movies, Images, Web Images, and Background content to the Mvix Primu...

This guide provides step-by-step instructions on how to add a RSS feed to the Mvix Primus Web-Application Content Management System. Purpose : Show the steps to add a RSS feed to the Mvix Primus Web-Application Content Management System. Steps: Browse to the ...

This guide provides step-by-step instructions on how to add a Weather feed to the Mvix Primus Web-Application Content Management System. Purpose : Show the steps to add a Weather feed to the Mvix Primus Web-Application Content Management System. Steps: Browse...

This guide provides step-by-step instructions on how to create a Template in the Mvix Primus Web-Application Content Management System. Purpose : Show the steps on how to create a Template in the Mvix Primus Web-Application Content Management System. Steps: B...

This guide provides step-by-step instructions on how to create a playlist in the Mvix Primus Web-Application Content Management System. Purpose : Show the steps on how to create a playlist in the Mvix Primus Web-Application Content Management System. Steps: B...

This guide provides step-by-step instructions on how to create a schedule in the Mvix Primus Web-Application Content Management System. Purpose : Show the steps on how to create a schedule in the Mvix Primus Web-Application Content Management System. In order to follow through ...

How do I Connect Ceeno Signage Player to a Wireless Router One of the many benefits of the Mvix Ceeno is its ability to be used wirelessly. What this means is that your Ceeno Signage Player can connect to the internet (using a WiFi bridge) without having to be attached to your router. There ar...

This guide provides step-by-step instructions on how to configure Wifi on theMvix Andros. Purpose : Show the steps to setup Wifi on the Mvix Andros. Steps: Power on the Player. Click on / Select "Settings". Click on / Select "...

This guide provides step-by-step instructions on how to add a Google Account to your Mvix Andros. Purpose : Show the steps to add a Google Account to your Mvix Andros. This is needed in order to download applications from the Market Place. Steps: Power on th...

This guide provides step-by-step instructions on how to allow streaming via Netflix on your Mvix Andros. Purpose : Show the steps to allow streaming via Netflix on your Mvix Andros. The Andros has not yet been approved for Netflix streaming. This requires a work around Netflix package to be us...

This guide provides step-by-step instructions on how to connect to Samba shares on your Mvix Andros. Purpose : Show the steps to allow you to browse Samba shares on your Mvix Andros. Steps: Power on the Player. Click on / Select on the Applictions Icon to the right. ...

How do I integrate Maps into an MvixVue Campaign One of the many benefits of the MvixVue is its ability to integrate interactive maps into a campaign. While your systems supports the addition of several different map interfaces, Google Maps and Bing Maps are two of easiest and most compatible ...

How do I integrate Social Media (YouTube, Twitter, Facebook) into an MvixVue Campaign? An additional benefit of the MvixVue CMS is its ability to incorporate social media venues into campaigns. You can display youtube clips and videos, show facebook pages, and even integrate dynamic twitter fe...

How do I integrate Weather and Clock into an MvixVue Campaign? An additional benefit of the MvixVue CMS is its ability to incorporate weather and clock widgets into campaigns. You can display a variety of analog and digital clock faces, as well as real-time weather updates with customizable ba...

Mvix Digital Signage Platform is a Robust, Centralized Signage Platform which supports an elaborate set of Formats and Features. Video: High-definition (HD/HDTV) video resolutions including 480p, 720p, and 1080p. Formats like MPEG-1, MPEG-2, MPEG-4 (H.264/AVC), AVI, Quicktime,...

How do I add Content to a Schedule? Now that you've created a layout for your content, the next step is to attach your campaign to a schedule. Schedules, or "Broadcasts", give you complete control over the times at which your content will be displayed. You can customize your broadcas...

How do I integrate Stock Widgets into an MvixVue Campaign? The MvixVue CMS also allows you to integrate various stock widgets into your signage display to achieve that added level of dynamism. You can customize not only the stocks you wish to display, but the size and theme settings for chart ...

How do I upload a Flash file (FLV / SWF) to an MvixVue Campaign? The MvixVue CMS is highly capable and allows you to play flash video, provided the file is embedded within an HTML document. This can be accomplished in a few easy steps, and the following knowledgebase article explains precisely...

How do I upload content to Mvix Ceeno+ using iCatsignage.com? The first thing you'll want to do once you've obtained your content is to upload it to your online media library. Your media library is accessible anywhere you're logged into your account, and houses all of your content. Before a sc...

How do I schedule content to Ceeno+ using iCatsignage.com? After uploading your content, the next step is to create a schedule for your media. This will allow you to What You'll Need Mvix Ceeno+ iCatSignage.com CMS Application Internet Connectivity Media library with content you wi...

How do I upload content to my Ceeno using iCatSignage.com? The first thing you'll want to do once you've obtained your content is to upload it to your online media library. Your media library is accessible anywhere you're logged into your account, and houses all of your content. Before a sched...

How do I schedule content to Ceeno using iCatsignage.com? After uploading your content, the next step is to create a schedule for your media. This will allow you to then take those media files and display them with preset timings and durations. The following knowledgebase article explains how ...

Mvix HDPro signage controller connects to MvixVue content management system over the internet. Typically, this connection is established over a regular HTTP/HTTPS protocol, which is the same protocol that a PC or laptop uses to connect with any website. So if users within your network are able...

How do I enable Weather feed in Ceeno?The Ceeno can now display a real-time weather feed alongside your content. The following knowlegebase article explains how to obtain your Yahoo City Code and configure your signage player to display weather for that area. Mvix Ceeno Internet Connect...

How do I enable Weather feed in Ceeno+? The Ceeno+ also boasts the ability to display a real-time weather feed alongside your content. The following knowlegebase article explains how to obtain your Yahoo City Code and configure your signage player to display weather for that area. Mvix Cee...